Frequently Asked Questions
Everything you need to know about our signature hand-woven collections.
What materials are used in NAGHEDI bags?
Our signature bags are meticulously hand-woven from high-quality, durable neoprene. This material is chosen for its lightweight feel, flexibility, and longevity.
How do I care for my woven neoprene bag?
We recommend spot cleaning with mild soap and water. For deeper cleans, most styles can be hand-washed cold and laid flat to dry. Avoid harsh chemicals or machine drying to maintain the integrity of the weave.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. generally takes 3-7 business days, while international shipping times vary by destination.
What is your return policy?
We accept returns of unworn, unwashed merchandise with original tags attached within 30 days of purchase. Please note that certain promotional or sale items may be designated as final sale.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
Are the pouches included with the totes?
Most of our signature tote styles, such as the St. Barths collection, include a matching removable zippered pouch for added organization and security.